Effective Date: January 1, 2026
SootMenders respects your privacy. This policy explains what information we collect when you visit our website or contact us for chimney repair services in Lawrence, New Jersey, and how we use and protect it.
Information We Collect
When you contact us, request a quote, or schedule service, we collect your name, phone number, email address, and service address. We use this to reach you, provide estimates, and complete your chimney repair.
If you browse our website, we may automatically collect basic technical data such as your IP address, browser type, and pages you visit. This helps us understand how people find and use our site.
How We Use Information
We use your contact details to respond to your inquiries, schedule appointments, and keep you updated about your chimney repair. We may also send you service reminders or promotional offers if you opt in.
We use website data to improve our site, fix problems, and make sure our services reach the right customers in Lawrence and nearby areas.
Cookies and Tracking
Our website uses cookies and similar tracking technologies. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our site.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work properly.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to track website traffic and usage patterns. These tools may collect information sent by your browser as part of a web page request.
We also use third-party services for scheduling, email communication, and payment processing. These providers have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We do not sell or rent your personal information to anyone. We share your information only with trusted service providers who help us run our business, such as scheduling software or payment processors, and only as needed to serve you.
We may disclose your information if required by law or to protect the rights, property, or safety of SootMenders, our customers, or others.
Data Retention
We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or anonymize it.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These include physical, electronic, and procedural safeguards.
No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.
User Rights
You have the right to request access to, correction of, or deletion of your personal information. You can also object to or restrict certain processing.
To exercise these rights, contact us using the details below. We will respond within a reasonable time and as required by applicable law.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will post the new version on this page and update the effective date. We encourage you to review this policy periodically.